4 Century Drive
Suite 102
Parsippany, NJ 07054
Tel.: 201-866-5400
Fax: 973-538-0620


Peleton Systems
    Enterprise IT Services To Fit Your Business

Managed Service Pricing

      Managed Services 

    Administration of Servers, Work Stations, Firewalls, Routers and Switches

o     Monitor 24-hours by 7-days

o     Managed Response:  8am to 6pm, M-F; 7:30am to 11:30pm; 24/7

o     Out-of-Coverage Services Available

   Manage Server Backup

   Microsoft Security Update Administration

    Patch Management

    Server Disk Storage, CPU and Memory Utilization

    Storage Management

    Hardware Error Reporting

    Internet Connectivity Status

    Trouble Ticket Tracking

    Scheduled Onsite Preventative Maintenance

    Remote Support for Fast Remediation

    SPAM Filtering (requires separate hardware purchase)

    Co-Location Data Centers

    Management Reporting


        

Managed Services Pricing*

 

Program Description

Server

Workstation

Firewall

Total Assurance

Cost (Paid in advance monthly)

$325 / Month

$40 / Month

$50 - $100 / mo

Custom Contract

Monthly Support Hours

(Onsite and Remote)

As Needed

As Needed

As Needed

Custom Contract

Number of Devices Monitored

Per Server

Per Workstation

Per Firewall

Custom Contract

Application Monitoring:

Exchange, SQL…..

$75 per Application

N/A

Included

Custom Contract

Additional Cost per hour*

See Schedule

See Schedule

See Schedule

Custom Contract

Online Trouble Tickets

Included

Included

Included

Included

Periodic Security Reviews

 

 

Custom Contract

Included

Vulnerability Assessment Reviews

 

 

Custom Contract

Included

Annual Security Policy Reviews

 

 

 

Included

Monitoring and Administration

 

 

 

Antivirus

Included

Included

Included

Included

Firewall

 

 

Included

Included

Backup (Veritas and other Server Software)

Included

 

 

Included

Intrusion Detection/Prevention

 

 

 

Included

Patch Management

Included

Included

Included

Included

Disk Utilization

Included

 

 

Included

AntiVirus and SPAM Filtering of  e-mail (hardware required)

 

 

 

Included

Program Startup

 

 

 

 

One Time Setup/Network Assessment

      TBD

TBD

TBD

TBD

Policy Development

 

 

 

Included

Disaster Recovery Planning

 

 

 

Custom Contract

* Requires Manufacturer’s Service Coverage in Effect.

 

 

 

Labor Service Rates

Labor

Rate

Remote PC Management / Help Desk

8am-6pm M-F

Included

Remote Printer Management

8am-6pm M-F

Included

Remote Network Management

8am-6pm M-F

Included

Remote Server Management

8am-6pm M-F

Included

24x7x365 Network Monitoring

Included

Onsite Labor

8am-6pm M-F  (pre-paid 20-hour blocks receive a 10% discount)

$150/hr

 

 

Remote PC Management / Help Desk

6:01pm-9pm

$175/hr

Remote Printer Management

6:01pm-9pm

$175/hr

Remote Network Management

6:01pm-9pm

$175/hr

Remote Server Management

6:01pm-9pm

$175/hr

Onsite Labor

6:01pm-9pm

$175/hr

 

 

Remote Labor

All Other Times

$200/hr

Onsite Labor

All Other Times

$225/hr

Travel

½ of Applicable Rate

 

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